Cancellation & Refund Policy
Last Updated: 07 July 2026
At Working Hands, we strive to provide reliable and hassle-free home and office services. This Cancellation & Refund Policy explains the conditions under which bookings may be cancelled, rescheduled, or refunded.
1. Booking Cancellation by Customer
Customers may cancel a booking before the assigned service professional begins travelling to the service location.
- No cancellation charges may apply for early cancellations.
- Late cancellations may attract a convenience or visit charge.
- Repeated unnecessary cancellations may result in account restrictions.
2. Booking Cancellation by Working Hands
Working Hands reserves the right to cancel or reschedule a booking due to:
- Service professional unavailability.
- Unexpected operational issues.
- Incorrect booking details.
- Weather or emergency situations.
- Safety concerns.
In such cases, customers will be informed as soon as possible and, where applicable, a full refund will be processed.
3. Rescheduling
Customers may request to reschedule a booking depending on service professional availability. We will make reasonable efforts to accommodate the requested date and time.
4. Refund Eligibility
Refunds may be approved under the following circumstances:
- Payment was successfully made but the booking was cancelled by Working Hands.
- Service could not be provided due to verified operational issues.
- Duplicate payment was made.
- Payment was deducted but booking was not confirmed.
5. Non-Refundable Situations
Refund requests may be declined in the following situations:
- Service has already been completed.
- Customer was unavailable at the service location.
- Incorrect address or contact details were provided.
- Cancellation after work has started.
- Charges for spare parts or materials already used.
- Inspection or visiting charges, where applicable.
6. Refund Processing Time
Once approved, refunds are generally processed within 5–7 working days. The actual credit timeline may vary depending on your bank or payment gateway.
7. Payment Methods
Refunds will normally be issued to the original payment method used during booking. In certain situations, alternative refund methods may be used after verification.
8. Dispute Resolution
If you believe a refund request has been wrongly rejected, you may contact our support team with booking details for further review. Each request is evaluated individually.
9. Policy Updates
Working Hands reserves the right to modify this Cancellation & Refund Policy at any time. Updated versions will be published on this page with the latest revision date.
10. Contact Us
If you have any questions regarding cancellations or refunds, please contact us.
Working Hands
Email: support@workinghands.in
Phone: +91 XXXXXXXXXX